Gartner 2012: IT Operations Wake Up Call
The "consumerisation of IT" unveils a new wave of technology adoption - signifying a blurring between the lines of business and personal domains. Convergent communications and information...
View ArticleCustomer Case Study: Qantas guarantees online availability, improving...
Consumerisation of IT continues at a rapid pace, but it's not just about new devices; it's redefining the entire relationship between IT and end users, introducing potential opportunities for...
View ArticleIT Management-as-a-Service: A White Paper by 451 Research
Analyst 451 Research have conducted an investigation to evaluate the state of the ITMaaS market and actions to maximise your investments:50% of ITMaaS market revenue is generated from systems...
View ArticleThe Fourth-generation Service Desk, and Why It's a Mandate Today
This paper looks at the obstacles of legacy service management platforms and reveals how a new generation of solutions addresses the fundamental limitations:Insights into the evolution of the...
View ArticleFrost and Sullivan Report: Cloud Monitoring and Service Management
Analyst Frost and Sullivan have released the latest results of their Cloud Monitoring and Service Management study: Helping CIOs Maximize their IT Services and Investments:1/3 of the 600 IT...
View ArticleWhy Your Current Service Desk Is Failing Your Business and What To Do About It
This paper analyses why legacy and even newer platforms are not delivering on business expectations:Top challenges faced by organisations4 key requirements for a true service management...
View ArticleIT Management-as-a-Service: A White Paper by 451 Research
Analyst 451 Research have conducted an investigation to evaluate the state of the ITMaaS market and actions to maximise your investments: 50% of ITMaaS market revenue is generated from systems and...
View ArticleThe Fourth-generation Service Desk, and Why It's a Mandate Today
This paper looks at the obstacles of legacy service management platforms and reveals how a new generation of solutions addresses the fundamental limitations: Insights into the evolution of the service...
View ArticleWhy Your Current Service Desk Is Failing Your Business and What To Do About It
This paper analyses why legacy and even newer platforms are not delivering on business expectations: Top challenges faced by organisations 4 key requirements for a true service management solution Best...
View ArticleGartner 2012: IT Operations Wake Up Call
The "consumerisation of IT" unveils a new wave of technology adoption - signifying a blurring between the lines of business and personal domains. Convergent communications and information technologies...
View ArticleCustomer Case Study: Qantas guarantees online availability, improving...
Consumerisation of IT continues at a rapid pace, but it's not just about new devices; it's redefining the entire relationship between IT and end users, introducing potential opportunities for...
View ArticleFrost and Sullivan Report: Cloud Monitoring and Service Management
Analyst Frost and Sullivan have released the latest results of their Cloud Monitoring and Service Management study: Helping CIOs Maximize their IT Services and Investments: 1/3 of the 600 IT Managers...
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